Refund and Returns Policy

Refund and Returns Policy

Effective date: September 12, 2026

30-day return window

You may request a return within 30 days after delivery. To qualify, the product must be unopened, unused, undamaged, and in its original sealed packaging. Opened supplement products cannot be returned because of health and safety considerations.

Starting a return

Before mailing anything, email optifusionhealth@gmail.com with your order number, the item you wish to return, and the reason for the return. Returns sent without prior authorization may not be accepted.

Return shipping

The customer is responsible for return-shipping costs. Original shipping charges, if any, are non-refundable. We recommend using a trackable service because OptiFusion Health is not responsible for return packages lost or damaged in transit.

Refunds

After the approved return is received and inspected, we will notify you whether it was accepted. Approved refunds are issued to the original payment method. Processing times imposed by banks or payment providers may vary.

Damaged, incorrect, or defective orders

Contact us promptly if an order arrives damaged, incorrect, or defective. Include the order number and clear photographs of the package and product so we can review the issue. When we confirm that the error was ours or the item arrived damaged or defective, we will provide an appropriate replacement or refund and will not require you to pay ordinary return postage.

Non-returnable items

Opened or used supplements, products without their original seal, clearance or final-sale items identified as such before purchase, gift cards, and items returned outside the 30-day window are not eligible unless required by law.

Order cancellations

Contact us as quickly as possible to request cancellation. We cannot guarantee cancellation once an order has entered processing or shipped.